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Airport transfers, taxis and executive cars

Return Journey?

Passengers

What our customers say

Overall Rating
(453)
"Excellent driver good company"
"Had to pay additional £7.50 because driver said I booked pick up from the train station. Not sure if that was the case on my booking. Driver was excellent though."
"good"
"Great service "
"Excellant Service"
Testimonials 4.5/5 based on 453 reviews
"Excellent driver good company"
"Had to pay additional £7.50 because driver said I booked pick up from the train station. Not sure if that was the case on my booking. Driver was excellent though."
"good"
"Great service "
"Excellant Service"
"Great experience. Would repeat. Already tipped."
"Hi there, I feel extremely let down by this service. For £570 (an extortionate price) I booked an MPV/SUV for one of our top clients. They emailed me with the driver details the night before and then sent a different driver. This caused both confusion and last minute panic. The driver they sent arrived in a VW Caddy… essentially a van. It was really embarrassing. We managed to change the driver for the return journey but our client was not at all happy and as expected this has had a very negative ripple effect. I feel let down by this service as I chose yours over other options (at a cheaper price). I would really appreciate a response to my complaint please and for it to be followed up with by a member of your team. This was not worth the money and I feel incredibly disappointed by this. I would appreciate if you could look into this please and also look into some form of refund given the car sent was different to that of the one I booked and the whole thing wasted a lot of time and energy. I look forward to hearing from you. Regards, Anya"
"Punctual and pleasant"
"I had spent a fantastic travel with TAXICODE. The driver Ashma Raja, she came in time. She was a very nice and friendly lady to travel with. I had a safe and a peaceful journey with her. I would be very happy to use your service again in the future. "
"Our driver Nadeem was exceptional, arrived early for both pickups and was friendly and helpful."
"On time, safe as can be, reliable and courteous. An excellent drive from London to Bath - felt 100% safe. Our driver was excellent."
"Both legs of the return journey were pleasant, timely, clean cars, safely driven. "
"Great driver. Great company. Very happy with the service."
"On time very polite, nice car to travel in and the best quote. Cannot fault them"
"amazing driver, on time to collect and on time to drop of "
"good"
"Good "
"Great experience! "
"Very good driver, lovely vehicle. Easy to find. Top work."
"Lovely polite driver"
"Excellent all round service and will be in touch for future trips I left a tip with the driver"
"The driver called me and informed me that he was 10 min late and I met him outside at the parking space. It was fine and I was well informed. Will use your service again"
"An excellent service - drivers for both journeys, were patient, helpful and polite. We would recommend and use the service again."
"Friendly and on time. Only issue was not receiving an email confirmation once paid. I also need a VAT invoice, which probably should be provided without me having to request one, thanks,"
"Driver arrived on time and was very pleasant and helpful."
"Excellent service. Our driver was friendly and very efficient. I will certainly use this service in future and recommend to my friends"
"Good service "
"Excellent"
"Great car. Nice driver. Traffic means a little later so must leave enough time. "
"Excellent service."
"Mild issue with pick up location but driver very quickly found a solution for me so that everything ran smoothly "
"This was a pick up from home to the airport, so the question is not applicable for this trip"
"Everything good, nothing to complain about. Will happily us again."
"There was a problem with the booking form. The return journey information and return flight was not captured correctly so there was confusion about which return flight I was actually on. The booking form needs changing so this can be made clear"
"excellant"
"On time, good communication, good booking receptionist , low price. The driver was extremely nice and he made the long boring journey much better. Thank you so much for amazing long ride taxi service. I will definitely book again. "
"I was early out driver came early thou checked flight time so was impressed very friendly drivers both ways and punctual "
"Perfect"
"Very good service"
"Fine, bit late at terminal"
"After a very stressful cancellation this transfer was exactly what I needed. Very organised, super friendly and helpful, kept in touch to arrange a smooth pick up, and then the journey was great. "
"Driver was not the one advised, and did not have the description of how to find the house that had been provided for the early start TO the airport. Lane drifting indicated I had to keep him talking to keep him awake. Pleasant and helpful but rather late in spotting that we were coming to the roundabout at the airport. (Meet and greet irrelevant, so not quite sure why this has to be answered.)"
"On time, patient and a good safe driver"
"After a tiring journey from Norway and it getting late, my phone was only working now and again which it made it difficult to communicate, with the driver. We did finally meet, attributable mostly to his initiative. A comfortable journey followed in good company. I will certainly book again next time in Birmingham "
"Despite my phone letting me down, the driver and I finally met up, much being attributed to his initiative, just outside the terminal building."
"Very good and helpful. "
"Good service "
"Travelled 170 miles to pick me up and was delayed byan accident"
"I paid for a Mercedes and got a Toyota Corolla?"
"very good!"
"Excellent service. Both drivers were excellent. A special thanks goes to the return journey driver I think she was S Khan. We will definitely use the service again "
"Was supposed to be there at 6. Refuses to follow steward directions about going to the taxi collection point, kept calling me over and over demanding I walked out to the main road lying saying it would take an hour extra for him to get to me. I stood my ground and he finally came within 12 minutes. Very poor having to argue with someone over a service I am paying for. Will not use again "
"Was supposed to be there at 6. Refuses to follow steward directions about going to the taxi collection point, kept calling me over and over demanding I walked out to the main road lying saying it would take an hour extra for him to get to me. I stood my ground and he finally came within 12 minutes. Very poor having to argue with someone over a service I am paying for. Will not use again "
"Booking and travel all went perfectly. I had to make a small change to our collection time, that was resolved very easily with a call to the company. 100% happy"
"Wonderful driver"
"it was as booked, on time on both journeys."
"Hussein was great!"
"Waseem was exceptional. Patient, helpful, on time, professional "
"Raja couldn’t have been more professional and helpful. Thank you!"
"Taxicode service was poor the driver was excellent but was 2 parties removed as you subcontract all services. If I hadn’t asked you have allocated the wrong vehicle ."
"I've already left positive feedback for the journeys to and from Exeter. I have already left a substantial tip with Faisal"
"I enjoyed his service !"
"Very good and very professional. They communicated well at every stage. I will certainty use them again."
"Excellent "
"Suma was an excellent driver and negotiated appalling weather conditions calmly and efficiently. On the return journey Faisal was punctual and helpful and ferried us home without incident."
"The driver was about 20 minutes late other than that it was a comfortable journey. "
"Excellent service "
"Driver was only late due to a cycle race that was taking place in my area which delayed him, he was apologetic but the issue wasn't his fault."
"Excellent service "
"The taxi was 35 minutes late which made the journey stressful and worried about getting the flight "
"The taxi was 35 minutes late which made the journey stressful and worried about getting the flight "
"Driver was 15 minutes late, booking was organised weeks in advance, I made a mistake on the pick up time so it was 12.00 Midnight the same day, not the following day, this was sorted out so there was some confusion with the booking. Drivers were really nice thought, think the cost of the booking was well over priced."
"It was a very good ride. Driver was very friendly and pleasant to be with. Good communication as well. We enjoyed our ride."
"No comments "
"Excellent!"
"The journey was smooth "
"The driver was absolutely brilliant. On time, professional and very helpful considering the pick up (my son) was on crutches. I cannot recommend this company highly enough. "
"Very straightforward. Thank you."
"The overall experience was great, he was friendly and welcoming"
"Overall excellent experience in terms of car and driver HOWEVER your t&cs are too harsh re cancellations and are in near violation of consumer duty law about reasonable level of inconvenience in regards to refunds. I will be warning friends about your service for that reason. I actually ordered the return service in error and an hour later I tried to correct it (4 days in advance still) and you refused anything other than a 10% refund, that is not a reflection of how much effort had been put in by you as a business. No other taxi app has that harsh a policy and your customer service agent, Ashad, was extremely curt and unfeeling towards my innocent error. Gul the driver was polite and exemplary in all ways but your policies in regards to refunds are verging on unlawful."
"He was prompt, friendly, accommodating, and I felt very comfortable for the long drive to London with my 8 year old. Thank you so much for the hospitality. We will certainly use them again!"
"great"
"Haroon was excellent. Gave him a tip"
"Fantastic experience "
"Return Journey. Both drivers were great in every way. Journey on the going trip was slower due to traffic etc. Not the drivers fault. Return journey was quick and very efficiently driven. "
"Driver got stuck in traffic and was waiting for 10 mins."
"Driver on time and safe trip. Thanks "
"A very enjoyable ride with a lovely driver who was courteous and informative. Thank you."
"THEY DID NOT LET ME DOWN & GOT ME BACK SAFE EVEN THOUGH DRIVER GOT DELAYED I AM A SEVERE VICTIM OF STALKING MY STALKER DOES THIS A LOT & I AM SUPPOSED TO RETALIATE ON LINKED VICTIM. THE DRIVER KEPT IN TOUCH TURNED UP & GOT ME HOME SAFE"
"Perfect experience, exactly what I was looking for and will suggest your services for other airport transfers within my company"
"excellent "
"Excellnt service could not be any better, "
"Very good has booked the last minute "
"Faisal mehmood is calm driver,he makes the journey interesting for us.job well done👍👍👍"
"Very cordial, friendly and professional drivers. We're really satisfied with the service and fully recommend it to anyone."
"Veey good "
"Very kind, professional driver. He helped me with the large amount of luggage willingly. We arrived at my destination quickly and safely. The car was very clean and comfortable. "
"Haroon was impeccable. Courteous, well presented, timely and went above and beyond with helping me load and unload. He is a calm and skilled driver, and the car is spotless."
"Was fine going to Birmingham airport but the driver drove a bit erratic on the homeward jourmey"
"Great ride!"
"Great thank you was easy too book with the helstaff at taxicode where very helpful. Gav me the phone number of he taxi company so I could ring and double check they received my booking. "
"Smooth transfer to Luton airport. "
"The Driver hadnt arrived at the time of my booking - I was flying in on the morning with the family and we both (my wife and me) were working on that day, hence limited time available for us to wait. After repeated phone calls, the driver responded claiming there was traffic delay and arrived at least 35 minutes late from the time of expected booking. On arrival, we realised he had brought the standard estate car than our booking of SUV/MPV to accommodate the bags. we had to squeeze in the bags in the boot and keep the handluggage with us while travelling. The entire process was very suboptimal and disappointing. "
"The Driver hadnt arrived at the time of my booking - I was flying in on the morning with the family and we both (my wife and me) were working on that day, hence limited time available for us to wait. After repeated phone calls, the driver responded claiming there was traffic delay and arrived at least 35 minutes late from the time of expected booking. On arrival, we realised he had brought the standard estate car than our booking of SUV/MPV to accommodate the bags. we had to squeeze in the bags in the boot and keep the handluggage with us while travelling. The entire process was very suboptimal and disappointing. "
"Amazing service, just fab drivers friendly and great with stops just amazing service and great value for money."
"Wonderful experience. Will use your service again soon. (I gave a cash tip to driver) Thank you!"
"Excellent service "
"Very reliable. Called ahead to confirm arrival time. Pleasant journey and friendly driver. Would recommend "
" I booked a Mercedes V class And to my surprise you send me a Volkswagen. I demand a refund for the difference in fair. "
"Y"
"Y"
"Driver was on time. Sent me his live location to tell when he will reach my pickup spot. He knew his route well. Pleasant to talk to. Thanks Wasim."
"I wasn't picked up from the airport, I wanted to amend my booking about an hour after it was made, it took two hours to change it using the number provided and ended up costing me £180 instead of £130, which would be the same as quoted through the website. Terrible customer service, will never use again and will actively discourage others. Oh please publush this. "
"He contacted us and the journey was fine. "
"Driver didn’t turn up, even though I’d messaged numerous times to be told driver confirmed. Then was told 2 minute before pick up time & time to vacate the holiday park they could no longer do the journey. They did send another car but I had 2 wait almost 3 hours for them to arrive. Not really practical with 2 children & 3 suitcases. "
"Driver didn’t turn up, even though I’d messaged numerous times to be told driver confirmed. Then was told 2 minute before pick up time & time to vacate the holiday park they could no longer do the journey. They did send another car but I had 2 wait almost 3 hours for them to arrive. Not really practical with 2 children & 3 suitcases. "
" Very pleased with the service from start to finish. Taxi waiting on time in the right place and drove my son all the way down to Cornwall from Guildford. Very good value and got him directly to us in 4hrs 20 minutes - thank you, we will definitely use your service again. "
"He said he got stuck in traffic!!"
"Arrived on time& helped load my luggage! Thank you again!"
"."
"He did send us updates before he set off to say traffic reports were reporting accidents and heavy traffic and his ETA may change but I thought he would of calculated that into his journey to us so an hour was quite a long delay . The rest of the journey was fine . Tip already given."
"Excellent driver. Great service. Tipped on day. "
"He was early & started texting me when I was still on the plane. I said 12 & it was 11 & he kept texting me. It was very stressful. I gave him cash tip 20 pounds "
"Good service"
"Driver was excellent. "
"RAJEEV was an excellent driver. Courteous & welcoming."
"Excellent service, driver on time and courteous, would definitely recommend "
"We expected our driver to meet us in airport arrivals, but he was waiting in a car park. It took a while to find him!"
"Amazing service thank you so much"
"Good. Thsnks"
"Very professional "
"drever good"
"Flight was delayed but driver stayed in touch the whole time. Given the unpredictability of the delay, the driver wasn’t at the airport when we arrived but got there soon after "
"Polite, on time, safe."
"Even though my flight was delayed Haroon was perfectly pleasant and right on time."
"Very professional "
"There was a slight misunderstanding but it was easily rectified by the company. Highly recommended"
"Quick, efficient, friendly and helpful driver. "
"driver didn’t call and went to a different location and no refund was given when i called before the pick up time"
"Very helpful driver thank you "
"Your driver is the most kind man I ever seen. He respects his customers, very polite and pleasant man. The journey was very pleasant."
"Great service"
"Great service"
"The driver called to tell he was late. No problem."
"She was curtious and got us to the terminal with plenty of time to spare. A wonderful woman."
"Wrong, Car sent, second car that sent was dirty. Wouldn't ever use this service again.. Highly disappointed as this was used on recommendation. Will not recommend to anyone else."
"Wrong, Car sent, second car that sent was dirty. Wouldn't ever use this service again.. Highly disappointed as this was used on recommendation. Will not recommend to anyone else."
"EXCELLENT SERVICE COMFORTABLE JOURNEY IMPORTANT I HAVE LEG & LOWER BACK INJURIES IN LONG JOURNEY'S"
"Roads"
"Excellent driver"
"Excellent driver. "
"Driver was friendly felt comfortable and safe 👍"
"Quick and Easy "
"Quick and easy "
"N/A"
"Wasim is a very nice guy"
"Great service and helpful driver "
"He was delayed on M1. He arrived nearly 40mins late."
"Great service"
"Great experience. "
"I would actually like to speak to someone about a refund. The car we were sent was not even CLOSE to what we paid £240 for. The kids seats did not fit in the back (specifically why I ordered that vehicle) so we were all squashed in the middle seats. The driver could not find the address and kept calling. The driver tried to overtake on a T junction (highly dangerous) - he got honked at quite understandable and it woke one of the kids up. Please get in touch as this was not a pleasant experience and we'd like a refund, thanks. "
"All went well, I think the booking system could be a bit better it's obviously done by an IT engineer rather than customer service., a confirmation and instruction text or email at the time of booking would be very reassuring."
"When I got in the taxi I told the driver that rather take me to my parents house in Leominster, could he make a slight detour and take me to Hereford hospital instead. The the taxi driver was very pushy about trying to get an extra £35 out of me, because I had to go to the Hereford hospital instead of the originally planned (and paid for) journey, back to Leominster. He knew that I was traveling to the hospital instead of Leominster because by that time, I'd been told it was unlikely that my mother would make it. My father says Hereford hospital was actually closer than the planned journey and he must have known it made the journey for him shorter rather than longer. It's not very nice to do that to someone when they are rushing back to the hospital after being told there is not much hope for their mother. Also, he was late in collecting me and at some point during the journey asked me if I minded if he put some music on? At that point I didn't really care so said I didn't. Do you know what he put on? He put an Islamic chant on. IMO it wasn't music because there was no musical skill or instrumentation to it at all. I will remember that taxi driver for the rest of my life. Thank you"
"Came early and was very diligent and kind, excellent service"
"c"
"We were not met inside the airport as the booking suggested. We waited outside for him to arrive. We were then charged an additional £10 as our flight was delayed. We were collected 40 minutes after the original collection time. My understanding was that we had an hour past the original booking. "
"good"
"Excellent service thank you"
"On the way back the driver was obviously tired and swerved a few times and was very close to the kerb. Enough to unnerve my husband and I "
"the driver dropped passenger at wrong Terminal "
"good"
"We were going to the airport so the question doesn’t apply to us. Everything was excellent. "
"when i arrived having pre-booked a £45 journey Warwick Parkway Station to Stratford on Avon, no driver there. i called the office number and he thought he was picking me up from a house!!! it clearly stated that the pick up point was Warwick Parkway Station! he arrived 10 minutes late. £45 for a 9 mile journey seems outrageous - i will not use this company again."
"Very happy with the service. Thank you."
"Safe and very comfortable ridae"
"Excellent service, I would definitely recommend for airport transfers"
"Fabulous journey lovely lady it was a joy."
"Excellent driver Faisal from Rockets"
"excellent service driver was very good"
"good"
"The driver was late 3 hour."
"Excellent driver, very responsible, knowledgeable and confident in delivering a quality relaxing journey. "
"Very good communication via text Driver was on time for both pick up and return trip Can't fault the service provided"
"good"
"Driver arrived 15 min early. Easy and pleasant ride to the airport. "
"Very nice and friendly driver. Very happy with service"
"Great service."
"Very comfortable relaxed journey Although traffic was very heavy and journey took longer than expected the driver was very considerate to my needs as I had just had surgery, he was willing to stop if I requested even though this would have added extra time to the journey "
"The driver was absolutely lovely We were met just outside the terminal building and kept well informed all the way to pick up. Comfortable journey home. Very impressed."
"Driver was a gentleman very very good service im impressed"
" Very good "
"Driver was a little late but he contacted us to let us know and this was not a problem - very friendly and courteous driver."
"Best price. Could arrange and pay On line. Kept up to date by text. On time. Amiable driver. Very good. "
"It was excellent. On time, very amiable driver. Kept up to date by text. "
"good"
"Good"
"Pleasant - helpful with bags Valuable employee Only spoke when spoken to. Cautious driver Already tipped"
"Around 5-10 minutes late"
"Very accommodating and on time. I would definitely use this service again"
"On time and friendly. Good driving."
"Driver was not on time but it was not his fault as there was awful traffic and it was not a problem for me. Wonderful service. Booked a car at 7:30am to take me from Llandudno in Wales to Surrey at midday that day!! Driver was lovely. Very professional and polite. "
"Driver suggested leaving 1.5 hours earlier than I booked. I declined and pleased I did as I would have arrived almost 4 hours early for my flight with a 10 month old baby. I appreciated the contact but felt that leaving 3 hours for a 90 minute journey may have been for the drivers benefit rather than mine. Otherwise he was punctual and polite . Tip given in cash "
"I had to chase the confirmation several times, which was frustrating. I provided the flight and baggage details but were Sent numerous messages asking where I was and how many bags I had. The flight was not properly tracked and the information I provided on number of bags ignored. This is obnoxious when you are just trying to get home and you get a bunch of messages that aren’t necessary if you do your job. And then I was charged £6 more bc the flight was late - why didn’t this get tracked?"
"I had to chase the confirmation several times, which was frustrating. I provided the flight and baggage details but were Sent numerous messages asking where I was and how many bags I had. The flight was not properly tracked and the information I provided on number of bags ignored. This is obnoxious when you are just trying to get home and you get a bunch of messages that aren’t necessary if you do your job. And then I was charged £6 more bc the flight was late - why didn’t this get tracked?"
"He was very helpful and patient."
"very pleased with service. "
"Messaged me when he was on his way and went he was outside so had piece of mind that he was coming as it was a really early trip"
"45 minutes late, but weather was bad"
"The booking was for 15:15, but the taxi arrived at around 15:35, so I missed my train, so had to buy another train ticket "
"The booking was for 15:15, but the taxi arrived at around 15:35, so I missed my train, so had to buy another train ticket "
"good"
"good"
"good"
"The car was a seven seater but the head height was not high enough for our passengers, but our driver and journey was good "
"Easy to book, good service"
"Easy to book, good service"
"Driver was very helpful loading the car, it was a smooth journey and an overall pleasant experience. "
"Driver was even 10min ahead of the time booked. Nice drive, safe journey."
"good"
"mixup over date of booking - quickly resolved"
"First time using Taxicode and found to be very professional will be using again. "
"The driver was great and arrived on time but to learn the driver only received £17 from the £73 I paid for the journey was shocking. My colleague also travelled the same journey that morning and only cost him £30. Realistically this journey should have only cost me £30-40. "
"Driver was on time and polite throughout the journey "
"Lovely driver and great service "
"Driver was on time and very accommodating for us all. Lovely man and went out of his way to make us all happy"
"The driver had not been provided with the correct destination address and there were no charging points available in the back seats - in an executive car this should be the bare minimum. Other than a small bottle of water, there were no refreshments provided. The main issue is with Taxi code themselves who called before the trip to try to make me accept a standard car for the price as executive...saying that there were no executive cars available. I informed them that I would only accept this at the standard car price and then suddenly an executive car was avaliable!??!"
"Excellent journey. I had to pay extra en route. It would have been better to sort this out before."
"A very smooth experience. Excellent communication. "
"Driver was great. Very professional and flexible. Great service "
"Smooth, experienced and professional "
"Last minute booking, Fantastic service, Driver was friendly polite and helpful. Would highly recommend this service to anyone. Good prices across a range of vehicles."
"Excellent service "
"This was a cab for an employee travelling between Yorkshire and Worcester made a few days in advance. Good communication from the company with a call from the driver when a few minutes away. Easy to use, a flawless service, recommended. Mark - Company Director"
"Proffesional"
"Good journey, helpful driver. PS I already gave driver a tip"
"The car was dirty, the driver spoke on the phone 70% of the time and was chewing gum. Not the service I expected "
"Excellent and friendly ... Perfect "
"He said after we could of saved c Money "
"."
"Great service "
"The driver was early, which saved me time waiting. Very good driving, and arrived at my destination a few minutes early. "
"Good"
"He was on time pick me up and return me back on yime"
"He was on time pick me up and return me back on yime"
"Excellent driving and vey courteous"
"All good..."
".."
"Friendly professional driver who was extremely helpful. Car was clean and very comfortable "
"-"
"good"
"good"
"Excellent service, everything went to plan, very friendly and courteous driver who made the journey go quickly."
"good"
"Already handed to driver"
"Our driver was on time and met us inside Terminal 2. She drove responsible and we got to our destination in time."
"Awesome Service"
"Driver was wonderful from beginning to end! "
"The journey took forever. It was supposed to be 4.5 hours took close to 7 hours. "
"Thank you, excellent timing, comfortable journey, very safe."
"Excellent trip all round thank you. "
"Well done! "
"Finished earlier then car was booked for. They really helped me out and send the car earlier. Good service "
"Good service everything was great. Only problem was I had to pay £40 extra as he state the incorrect area code was given and extra miles was driven. "
"The driver was a very nice gentleman. He helped us a lot. I wish him success!"
"good"
"Absolutely brilliant service. Thank you :-)"
"Driver took me the most direct route and very pleasant in manner."
"*"
"Thank you "
"Hi our taxi never arrived he was stuck in traffic we had many calls and I have a text from him to say that he couldn’t make it. Can you provide a refund please? He was very good with communication but the journey did not happen so I would like a refund please. Many thanks "
"Great drivers and were flexible with the pickup time, which was good after dinner - communicated with the lead booker which was great. "
"Very busy due to Cheltenham festival, but driver kept us posted on his progress."
"No complaints 👌 "
"Driver was excellent friendly and on time. Thank you so much for the friendly efficient service. Will definitely be recommending and using again "
"Can you give me a call to discuss my experience, please. I plan to use a driving service often, but I had a negative experience with this service and I would like to discuss it with you. Rob "
"Well done keep it up "
"Friendly driver, smooth journey with good road manners. No complaints."
"Excellent"
"Driver was good. Journey ok. I have made an official complaint because I informed the taxi company that the 5.00pm return journey was not possible due to probable delays in seeing all the staff at the Eye Hospital. I was told I could phone the taxi company when I was ready for collection. I told the driver that the pick up time could not be advised until I had had all the assessments at the Eye Hospital. Driver chose to wait but had to tell him I was going to be much later than 5.00pm. He wanted £20/hr to wait. I have asked for refund towards return cost.Cost extra £20 for return by local taxi."
"Driver was good. Journey ok. I have made an official complaint because I informed the taxi company that the 5.00pm return journey was not possible due to probable delays in seeing all the staff at the Eye Hospital. I was told I could phone the taxi company when I was ready for collection. I told the driver that the pick up time could not be advised until I had had all the assessments at the Eye Hospital. Driver chose to wait but had to tell him I was going to be much later than 5.00pm. He wanted £20/hr to wait. I have asked for refund towards return cost.Cost extra £20 for return by local taxi."
"The car was dirty and stinking horrible. For £68 I expected a better experience. The driver was nice though. "
"Driver arrived at pick up address 5 minutes late. On return, phone call received after passing through Arrivals Hall asking if flight had landed as I had given flight arrival details so would have expected the driver to track the flight. "
"Wonderful service - I have already given a tip "
"Excellent service "
"Very professional, polite driver reasonable price , perfect driving , would recommend to anyone, 10 out of 10 "
"I had 3 suitcases and 3 bags the car was a blue Toyota the boot wasn't very big. So for my journey I had the suitcase next to me which I felt restricted to move. And if I wanted to ask the driver a question he would not hear me because he had headphones on which I never seen before while driving. 🎧"
"Nothing "
"Fabulous service. Lovely driver"
"The original taxi company canceled 2.5 hrs before my pick up. This company though late for my 2 pm pick up did arrive straight after they got the shout. Shame on the original company "
"The car we booked wasn’t available. I was told I would get a £250 partial refund for a lower standard car. I had no choice but was told I had to accept. The driver came, dressed casually and barely spoke English. She turned up with her child in the car and the car was dirty and messy. I will be raising a charge back with American Express unless I am refunded. I may also be reporting this provider to the standards board Please resolve fhis asap "
"Excellent driver. Did a brilliant job. I gave him a tip so no comment below. "
"Excellent service - really good communication before my pick up - cannot fault the company one bit. Would definitely recommend. "
"good"
"Excellent safe driving and hospitality "
"Very good I do not leave a tip because price is 50% over normal fare. I recognize good service but the price is high "
"Drivers were good but I made a mistake with the collection time for my return journey and didn't appreciate being charged an extra £10 to change it to an earlier time. Especially as our driver was happy to collect us earlier"
"This is the second time I've used you all, and your service is excellent. "
"1 driver was early and kept texting asking where the party were, I hurried them along and then the driver refused to go until the other taxi turned up. One taxi took so many wrong turns that the 15 minute journey took nearly 40! Booking on the app was easy and info received in advance was great, but actual pick up and journey wasn’t up to par. "
"The service was excellent. The driver was excellent behind the wheels and a great companion."
"Excellent flexibility with my pick up as I was ready earlier than expected and by talking with the driver we agreed a new plan. Extremely happy with the service thank you."
"Very good service, arrival journey was in terrible conditions, heavy rain etc but the driver coped admirably"
"Very good "
"Very good "
"Excellent service (tipped in cash)"
"Great communication prior to pick up including suggestion to collect earlier given conditions on the motorway. An enjoyable trip which helped pass the time. Very pleased with the service."
"AMAZING SERVICE!!"
"Very smooth journey "
"zxc"
"Will never use this service again. What you book is not what you end up getting and they over charge for everything including the day you use them. Do not recommend. I have left a tip because the overall running of the business has nothing to do with the actual driver. "
"."
"I had a female driver which was a nice change and I would even request that next time. A very smart and comfortable car and a good, safe and quick journey home."
"It was no problem. There was an accident on the road causing a traffic jam for him on the way to me. He kept me informed. It was not a problem for me. Drive to destination was comfortable. Many thanks. "
"Taxi ordered to the airport for the following day, good communication from the driver and he arrived on time."
"Very easy, quick and was pleasant , on time as well. "
"Wasn't a rocket cab from Coventry as I was told he was coming from Birmingham to pick me up so can't rate rocket cabs bearing in mind I'm in Doncaster the driver actually had to come from Bradford so wouldn't use taxicode to book a taxi again "
"I booked an 8 seater minibus to pick family up from two locations on our way to and from our destination to celebrate my son's 21st birthday. If I'd wanted us to travel in two separate cars and have multiple phone calls prior to our first pick up, I would have just booked a taxi, or simpler still an uber (and much cheaper). I had three phone calls about the change in plans prior to pick up. I believe my car / driver changed four times or more overall. The second car then contacted my sister in law and said they would be 15 minutes late. I'm very disappointed and will be leaving reviews wherever possible about your poor service."
"I booked an 8 seater minibus to pick family up from two locations on our way to and from our destination to celebrate my son's 21st birthday. If I'd wanted us to travel in two separate cars and have multiple phone calls prior to our first pick up, I would have just booked a taxi, or simpler still an uber (and much cheaper). I had three phone calls about the change in plans prior to pick up. I believe my car / driver changed four times or more overall. The second car then contacted my sister in law and said they would be 15 minutes late. I'm very disappointed and will be leaving reviews wherever possible about your poor service."
"Great and ontime"
"Nadeem was so helpful and courteous. He helped me with the luggage, chatted when we wished to but let us rest when we were tired."
"Thank you. "
"Perfect ride arrived in time and the driver was a great host"
"Good"
"Good service"
"Traffic unexpected, did what he could to get me there on time "
"The drive called, that due to heavy traffic he is late"
"Horrific experience from booking to return journey. On way vehicle correct for booking on return its was substandard only just fitted medium size suitcase not the 3 pieces of hand luggage or 2 medium cases as per booking. The car too small my knees nearly touching the back of the passenger seat & I am only 5ft tall approx any taller the discomfort even worse. The return vehicle stank of deep heat mix on pick up & I was close to throwing up all return journey I know what it is & what it is for as I am a severe victim of stalking its been used on me before. The driver erratic slamming on breaks I had to steady myself on seat in front for a journey over 2 hrs long. The taxi driver went to take personal calls one call the taxi driver answered from a male it got linked in to me for ADVER (Aggrivated Data Voice/Visual Echo Relay) Its assault the content rape assimilation. I am a victim of stalking & know what it is its horrific stalker equipment meaning my eye biometrics where in the taxi drivers phone for a stalking ring damage to eyes in retinal imaging & ear dropping. They did horrific visual ADVER at risk Island (Victims of stalking are abduction risks & I have a recorded ongoing incident with the police as I am a victim of stalking as the company where made aware on booking) The drivers app in car was monitoring police activity in the areas he passed through & at one point when clear of police activity the driver went to do open car when he thought I was asleep (I had eyes closed trying not to throw up) for abduction exchange at risk point. I was also travelling with jewellery stock & other stock I one medium suitcase. I opened eyes & he abandoned attempts carried on driving erratically. I have used taxi code in the past & assigned A1 Cars in past with one previous attempt July 2023 for extortion holding the taxi ride to ransom demands for additional cash payments outside of taxi code agreement & payment. Note the contract for the taxi journey agreed & paid for on confirmation of the booking & they try to re-negotiate after accepting the assignment for cash payments in taxi & threaten to leave you stranded if you do not pay. They did this severely After accepting & committing to the contract with Taxi Code who assigned it to A1 taxi's. A1 taxi's tried for various amounts of cash payments in July2023 its was £50 or leave me stranded (evidence kept) . In December its was 2 x £40 a total of £80 or leave me stranded (evidence kept both attempts reported to the police). Then attempts Dec Jan2024 for £60. (evidence kept & again reported to the police) I reported all to the police as I have a recorded ongoing incident as a Victim of Stalking . Stalkers rape / abduct / murder victims. I also notify police of my movements in case & this is why the driver was using device to monitor police in areas. "
"Horrific experience from booking to return journey. A1 Taxi's complaint into taxi code & reported to police"
"Excellent communication. A great service."
"Couldn't fault our driver, kept in touch before both of our journeys to let us know we're he was and where to meet."
"A very enjoyable journey. Driver curtious , helped me in and out of car (have mobility problems). Felt safe with his driviing. Felt comfortable . Arrived in good time. Would use your company again with no hesitation."
"Excellent and prompt service. "
"Excellent "
"A great standard of service"
"Driver was great and on time both times we travelled excellent service would recommend."
"Good friendly punctual service"
"My problem was not with the driver but with the booking company. They got my booking wrong completely, than charged me extra to get it right and on top of that than sent me the wrong type of vehicle which meant we had to squeeze into a vehicle (keeping in mind that I had paid 70 pounds extra for a bigger vehicle and did not get a refund) that I had told them would be tight. The driver was also not well informed by the people that booked him. Felt ripped off by the booking company. "
"My problem was not with the driver but with the booking company. They got my booking wrong completely, than charged me extra to get it right and on top of that than sent me the wrong type of vehicle which meant we had to squeeze into a vehicle (keeping in mind that I had paid 70 pounds extra for a bigger vehicle and did not get a refund) that I had told them would be tight. The driver was also not well informed by the people that booked him. Felt ripped off by the booking company. "
"The service was excellent. On time, courteous driver."
"Thank you. "
"Great service, really happy Tipped in cash to the drivers"
"Very kind and great driver"
"Excellent service, comfortable car and exactly what it said in the description."
"Driver was 90 minutes late. We were only able to get an update once they were already 50 minutes late. We have contacted Rocket taxis to discuss a possible partial refund. "
"A completely smooth booking, pick up, and journey. Our driver was charming, punctual and considerate. The car was very comfortable. No complaints."
"Really excellent driver. On time, friendly and a good safe driver. "
"Excellent ride! "
"The car company and taxi code got into talks about how much money taxi code was paying the taxi company. The taxi company therefore tried taking more money (cash) for the second time whilst on the 4 hour taxi journey. This was unacceptable "
"The car company and taxi code got into talks about how much money taxi code was paying the taxi company. The taxi company therefore tried taking more money (cash) for the second time whilst on the 4 hour taxi journey. This was unacceptable "
"As always - service with a smile"
"Very prompt service"
"He was very nice "
"."
"very good service"
"Excellent "
"She was excellent. Such a relief to have a woman driver. Have to say. Thank you."
"Good service "
"Perfect service."
"He was nice "
"Good communication on time and got home safely "
"My flight was delayed, but then caught up some time, so was difficult to predict when I would get to arrival, so no complaints."
"good"
" ."
"Great ride "
"No the vehicle booked"
"fantastic driver, helpful and considerate. the journey was a pleasant experience. "
"Very relaxing transfer between airports"
"Prompt and direct "
"I am not at all happy that Rockets, the taxi company, contacted me directly by telephone during our journey to say that Travaroo has miscaulculatedthe distance and misquoted the price. the man insisted that I pay an extra £38 immediately. "
"All arrived safely - great driver - thank you!"
"The journey to and from Nottingham was made pleasant by 2 drivers who were happy to engage with conversation or just let me sit quietly. Both journeys were driven well with good communication before pick up at both destinations about when they will be at the pick up points. Great service. Thank you"
"Great service"
"The driver was very professional and among all the disasters that led me to take a flight tomlondon and then taxi to birmingham to make it in time for an event, the taxi was the only reliable one. Super professional. Very Good"
"Thanks"
"na"
"I booked the car for a client who was told that the driver needed to pull over to have a rest! This is not what is expected! I have tried to call but no one answers."
"Amazing service, really friendly!"
"not bad"
"Safe return journeys to LHR in clean and comfortable cars, each driven by punctual, polite and courteous drivers. The use of Google maps live location tracking via WhatsApp was a great way of reassuring me when and where the driver would pick me up from the airport terminal."
"Excellent driver. "
"Tried to cancel they wouldn’t let me even tho they were not able to come on the time I booked for. They did not offer me a refund or even partial refund so that was £217.50 wasted! Do not recommend stay clear!!! "
"Very good driver and good service. "
"Taxi Code insisted the option I selected (Mercedes E class or similar) would not be large enough for two adults and three small suitcases so pressured me into a different option at an additional cost. (in 2022 this option was just right with a series 5 BMW being plenty big enough.) My experience with Taxi Code was very unpleasant hence the 2 star rating. Most of our communication took place via telephone which was inconvenient. I resent being upsold into a more expensive vehicle and being scolded by them for not using the postal code (which resulted in the same address and mileage). Finally, BUYER BEWARE: read the terms & conditions related to the cancellation policy. Cancellation 2-10 days before the journey will result in a 10% refund only. The Nissan SUV we ended up with was fine and had more than enough space. The driver was professional, and we had no problems getting to the airport other than being a few minutes later than planned. "
"Taxicode is a con. Vile people, cheats and conmen. Not he end providers only the scam agent taxicode. Liars, cheats and conmen"
"Didn’t help with baggage. Arrived late with traffic excuse. Would be interesting to see what time he left his original location. "
"Excellent service, thank you and I already gave the driver a tip"
"Great communication throughout the whole process!! Would definitely use again "
"car could habe been a little cleaner inside. Dirty tissues in the side door. Not ideal! Driver was good however."
"My journey with taxi code was safe And comfortable. "
"NEVER HAPPPENED NO REFUND THO TRIED CONTACTING "
"NEVER HAPPPENED NO REFUND THO TRIED CONTACTING "
"good"
"The driver on 27th October said that I had not informed the company about which terminal I would be arriving at and blamed me for his arriving late. He even said I would have to pay extra because of that. However, I filled out and submitted ALL the details before I left the U.K. on 10th October and sent it to you, as requested. I stated Terminal 3 at postcode TW6 1QG, the time of arrival and the flight number, so there was plenty of information available to him. The plane landed on time at 3.30 pm but the driver did not arrive until 4.40 pm. I will NOT be using this service again or recommending it to friends. Extremely disappointing."
"Good Service - would recommend to others"
"Gave driver tip in cash "
"Driver was very polite "
"good"
"Punctual and friendly "
"Everything was fine on the trip until it started. The driver drove at excessive speeds up to 96mph on the carriageway(I have photos). I was growing increasingly nervous about my safety. Then about 30 minutes into the trip he told me I would have an extra £5 charge for the drop-off to terminal two. My company paid £168 for me to get to the airport. This should have been included. I had no cash. The driver then made me bank transfer him the money from my app when we arrived. So that took time out of my trip that could have been avoided. I will not be using your service in the future."
"Good and excellent service"
"Driver did not seem familiar with Nottingham (our pick up) or our destination (Gatwick). He did not seem to understand how to navigate in Nottingham and even asked us (visitors) for directions. At Gatwick he did not know how to get us to Departures and instead dropped us off in the short term parking lot. Also, eventhough we informed you that we had two large suitcases the boot was not large enough to accommodate both. One had to be placed in the front seat. We used other services on this trip with much better service"
"Cancelled as car was so late and they suggested that they take us half way and then change cars"
"His service was exceptional I am very pleased and will recommend this same driver to returned to the Airport next month."
"Excellent in all respects. "
"Good journey"
"The drivers were both very professional and accommodating. They were willing to stop at the services to allow us to refresh. I felt safe in the vehicle and in their driving ability. Further, there was good communication ahead of the journey with shared location by all."
"Not the vehicle that had been booked. A different vehicle of lower quality and no discount in price offered. "
"It was great using Taxicode, thank you "
"Excellent timely service "
"Good"
"Driver was late due to a road accident which was out of his control but good communication between myself and the driver was maintained throughout with him giving me regular updates on his progress. Journey couldn't have been better, very polite, talkative, constantly checking for the best route through traffic updates. Would highly recommend the driver, ease of booking and the direct communication."
"We received 2 calls. The first one said that the S-Class was not available and an E-Class was proposed. During the second call, it was said that the E-class was not available neither and a Range Rover was proposed. The driver came with a VW Van (at least +10 years old). Nothing to say about the charming driver, the duration of the drive or its organisation. But this is not the car we paid for. We paid for a service we didn't have."
"Amazing car and helpful driver thanks"
"It was stress free"
"The journey itself was fine, as expected and the driver was nice. However it was not the car that I had originally booked and paid extra for. After the distress I went through with the other car I had booked for the same place and time this was just another kick in the teeth not giving us the vehicle I had specifically booked. "
"On time "
"Excellent service "
"Excellent service"
"I thought that the service certainly did not reflect the price I payed. I use taxi code regularly for every long journey I take, this was by far the poorest experience. The driver didn’t help me with any of my bags, even though I was a young woman with multiple heavy bags. I thought there was a degree of unprofessionalism throughout the journey, putting of and on headphones, going on his phone and eating food throughout the journey. It is disappointing as usually I am not disappointed by these taxis. The car also wasn’t particularly clean. Overall 2 stars. "
"Excellent service"
"Excellent driver"
"Our driver could not have been better. She was an excellent driver. Phoning the taxicode number was a bit difficult - there was alot of background noise so hearing was difficult."
"Great trip. My driver, BH, was fantastic and I would recommend him to everyone. Thank you. "
"Weather delayed the taxi Raja was amazing despite the delay. So accommodating and helpful. He was very professional and we couldn’t have had a better driver. "
"Our driver was courteous and professional. We appreciate his help finding the property we are staying at. We were happy to give him a gratuity. "
"No"
"No"
"The driver, Rauf was on time and was a Careful and pleasant person. The weather was not pleasant but he managed to take us on a route that did not involve the difficult motorways. We enjoyed it very much. We gave him a tip at the end of journey. We would heartily recommend him and your agency to our friends who needed such a service."
"Same driver, excellent ride again I could find no fault at all. Rauf was excellent in every way considerate and helpful throughout. I would recommend him to anyone. Of course I gave him a tip"
"An excellent interesting drive - the driver was wonderful, helpful and a pleasure to talk to . Of course I gave him a tip"
"VERY LATE made it INCREDIBLY tight getting to airport VERY SLOW - not recommend "
"Very late, poor service, no recommendations here "
"We had a great driver called Mohammed who was friendly and met us in the airport terminal smooth journey and would defo use again."
"Not the excellent driver’s fault, but Rocket Cab company tried to force us to pay more than our pre-paid contract with a text less than an hour before our scheduled pickup. They claimed that their chosen route was 20 miles longer than the TaxiCode mapping route and prepaid contract. TaxiCode agents said the Rocket Cab claim for $20 extra pounds was false and said not to pay any extra because our pickup information was correctly entered and the prepaid $236 pound contract was to be honored. Also, no tipping is part of the pre paid TaxiCode contract. I may use Uber next time, for less ‘last minute’ stress."
"Excellent service! Thank you."
"Rauf was on time to collect us. Our pick up place was in an extremely busy part of Westminster. He helped with the luggage and negotiated the heavy traffic very well and carefully. The ride was comfortable and we arrived at our destination (Torquay) on time at the hotel."
"Overall positive experience. Very nice and friendly driver."
"We upgraded last min due to the heat and so glad we did. The driver was wonderful. Very good driver and a lovely man. Thank you. "
"Brutal traffic. Jams all the way from London to York. Lesson learned we should have taken the train!"
"Very friendly driver for the return journey. "
"Smooth driving, on time and friendly."
"Very nice driver "
"Very good"
"Our driver was faultless, very courteous, on time and kept in touch for the return trip. The only slight annoying part was that I'd booked the trip to London a few days in advance but the notice re additional ULEZ fees only came very late the evening before which I felt could've been included in either the quote or as a quick follow up after booking. Other than that, everything went exactly to plan and made my husband's 40th surprise perfect. Thank you"
"Toyota Prius Both drivers were very considerate "
"Great driver"
"good"
"There was awful traffic for our driver on the way up which couldn’t be avoided. Our driver was amazing, helpful and our journey was very smooth and comfortable. "
"Extremely relaxing. Would definitely recommend this driver and your company. "
"Thank you for an excellent service!"
"Excellent service "
"Good experience"
"Excellent, polite and timely service. Thank you 😊 "
"Rocket went out of their way to accommodate our very last-minute urgent request to drive a student from our event a very long distance to get home due to ill health. We couldn't find any other taxi service who would do this at short notice so we were super grateful and impressed at the responsiveness and communication of the driver, keeping us informed of how far away he was and ensuring we could get our student home safely and in good time."
"Excellent driver good company"
"Had to pay additional £7.50 because driver said I booked pick up from the train station. Not sure if that was the case on my booking. Driver was excellent though."
"good"
"Great service "
"Excellant Service"
"Great experience. Would repeat. Already tipped."
"Hi there, I feel extremely let down by this service. For £570 (an extortionate price) I booked an MPV/SUV for one of our top clients. They emailed me with the driver details the night before and then sent a different driver. This caused both confusion and last minute panic. The driver they sent arrived in a VW Caddy… essentially a van. It was really embarrassing. We managed to change the driver for the return journey but our client was not at all happy and as expected this has had a very negative ripple effect. I feel let down by this service as I chose yours over other options (at a cheaper price). I would really appreciate a response to my complaint please and for it to be followed up with by a member of your team. This was not worth the money and I feel incredibly disappointed by this. I would appreciate if you could look into this please and also look into some form of refund given the car sent was different to that of the one I booked and the whole thing wasted a lot of time and energy. I look forward to hearing from you. Regards, Anya"
"Punctual and pleasant"
"I had spent a fantastic travel with TAXICODE. The driver Ashma Raja, she came in time. She was a very nice and friendly lady to travel with. I had a safe and a peaceful journey with her. I would be very happy to use your service again in the future. "
"Our driver Nadeem was exceptional, arrived early for both pickups and was friendly and helpful."
"On time, safe as can be, reliable and courteous. An excellent drive from London to Bath - felt 100% safe. Our driver was excellent."
"Both legs of the return journey were pleasant, timely, clean cars, safely driven. "
"Great driver. Great company. Very happy with the service."
"On time very polite, nice car to travel in and the best quote. Cannot fault them"
"amazing driver, on time to collect and on time to drop of "
"good"
"Good "
"Great experience! "
"Very good driver, lovely vehicle. Easy to find. Top work."
"Lovely polite driver"
"Excellent all round service and will be in touch for future trips I left a tip with the driver"
"The driver called me and informed me that he was 10 min late and I met him outside at the parking space. It was fine and I was well informed. Will use your service again"
"An excellent service - drivers for both journeys, were patient, helpful and polite. We would recommend and use the service again."
"Friendly and on time. Only issue was not receiving an email confirmation once paid. I also need a VAT invoice, which probably should be provided without me having to request one, thanks,"
"Driver arrived on time and was very pleasant and helpful."
"Excellent service. Our driver was friendly and very efficient. I will certainly use this service in future and recommend to my friends"
"Good service "
"Excellent"
"Great car. Nice driver. Traffic means a little later so must leave enough time. "
"Excellent service."
"Mild issue with pick up location but driver very quickly found a solution for me so that everything ran smoothly "
"This was a pick up from home to the airport, so the question is not applicable for this trip"
"Everything good, nothing to complain about. Will happily us again."
"There was a problem with the booking form. The return journey information and return flight was not captured correctly so there was confusion about which return flight I was actually on. The booking form needs changing so this can be made clear"
"excellant"
"On time, good communication, good booking receptionist , low price. The driver was extremely nice and he made the long boring journey much better. Thank you so much for amazing long ride taxi service. I will definitely book again. "
"I was early out driver came early thou checked flight time so was impressed very friendly drivers both ways and punctual "
"Perfect"
"Very good service"
"Fine, bit late at terminal"
"After a very stressful cancellation this transfer was exactly what I needed. Very organised, super friendly and helpful, kept in touch to arrange a smooth pick up, and then the journey was great. "
"Driver was not the one advised, and did not have the description of how to find the house that had been provided for the early start TO the airport. Lane drifting indicated I had to keep him talking to keep him awake. Pleasant and helpful but rather late in spotting that we were coming to the roundabout at the airport. (Meet and greet irrelevant, so not quite sure why this has to be answered.)"
"On time, patient and a good safe driver"
"After a tiring journey from Norway and it getting late, my phone was only working now and again which it made it difficult to communicate, with the driver. We did finally meet, attributable mostly to his initiative. A comfortable journey followed in good company. I will certainly book again next time in Birmingham "
"Despite my phone letting me down, the driver and I finally met up, much being attributed to his initiative, just outside the terminal building."
"Very good and helpful. "
"Good service "
"Travelled 170 miles to pick me up and was delayed byan accident"
"I paid for a Mercedes and got a Toyota Corolla?"
"very good!"
"Excellent service. Both drivers were excellent. A special thanks goes to the return journey driver I think she was S Khan. We will definitely use the service again "
"Was supposed to be there at 6. Refuses to follow steward directions about going to the taxi collection point, kept calling me over and over demanding I walked out to the main road lying saying it would take an hour extra for him to get to me. I stood my ground and he finally came within 12 minutes. Very poor having to argue with someone over a service I am paying for. Will not use again "
"Was supposed to be there at 6. Refuses to follow steward directions about going to the taxi collection point, kept calling me over and over demanding I walked out to the main road lying saying it would take an hour extra for him to get to me. I stood my ground and he finally came within 12 minutes. Very poor having to argue with someone over a service I am paying for. Will not use again "
"Booking and travel all went perfectly. I had to make a small change to our collection time, that was resolved very easily with a call to the company. 100% happy"
"Wonderful driver"
"it was as booked, on time on both journeys."
"Hussein was great!"
"Waseem was exceptional. Patient, helpful, on time, professional "
"Raja couldn’t have been more professional and helpful. Thank you!"
"Taxicode service was poor the driver was excellent but was 2 parties removed as you subcontract all services. If I hadn’t asked you have allocated the wrong vehicle ."
"I've already left positive feedback for the journeys to and from Exeter. I have already left a substantial tip with Faisal"
"I enjoyed his service !"
"Very good and very professional. They communicated well at every stage. I will certainty use them again."
"Excellent "
"Suma was an excellent driver and negotiated appalling weather conditions calmly and efficiently. On the return journey Faisal was punctual and helpful and ferried us home without incident."
"The driver was about 20 minutes late other than that it was a comfortable journey. "
"Excellent service "
"Driver was only late due to a cycle race that was taking place in my area which delayed him, he was apologetic but the issue wasn't his fault."
"Excellent service "
"The taxi was 35 minutes late which made the journey stressful and worried about getting the flight "
"The taxi was 35 minutes late which made the journey stressful and worried about getting the flight "
"Driver was 15 minutes late, booking was organised weeks in advance, I made a mistake on the pick up time so it was 12.00 Midnight the same day, not the following day, this was sorted out so there was some confusion with the booking. Drivers were really nice thought, think the cost of the booking was well over priced."
"It was a very good ride. Driver was very friendly and pleasant to be with. Good communication as well. We enjoyed our ride."
"No comments "
"Excellent!"
"The journey was smooth "
"The driver was absolutely brilliant. On time, professional and very helpful considering the pick up (my son) was on crutches. I cannot recommend this company highly enough. "
"Very straightforward. Thank you."
"The overall experience was great, he was friendly and welcoming"
"Overall excellent experience in terms of car and driver HOWEVER your t&cs are too harsh re cancellations and are in near violation of consumer duty law about reasonable level of inconvenience in regards to refunds. I will be warning friends about your service for that reason. I actually ordered the return service in error and an hour later I tried to correct it (4 days in advance still) and you refused anything other than a 10% refund, that is not a reflection of how much effort had been put in by you as a business. No other taxi app has that harsh a policy and your customer service agent, Ashad, was extremely curt and unfeeling towards my innocent error. Gul the driver was polite and exemplary in all ways but your policies in regards to refunds are verging on unlawful."
"He was prompt, friendly, accommodating, and I felt very comfortable for the long drive to London with my 8 year old. Thank you so much for the hospitality. We will certainly use them again!"
"great"
"Haroon was excellent. Gave him a tip"
"Fantastic experience "
"Return Journey. Both drivers were great in every way. Journey on the going trip was slower due to traffic etc. Not the drivers fault. Return journey was quick and very efficiently driven. "
"Driver got stuck in traffic and was waiting for 10 mins."
"Driver on time and safe trip. Thanks "
"A very enjoyable ride with a lovely driver who was courteous and informative. Thank you."
"THEY DID NOT LET ME DOWN & GOT ME BACK SAFE EVEN THOUGH DRIVER GOT DELAYED I AM A SEVERE VICTIM OF STALKING MY STALKER DOES THIS A LOT & I AM SUPPOSED TO RETALIATE ON LINKED VICTIM. THE DRIVER KEPT IN TOUCH TURNED UP & GOT ME HOME SAFE"
"Perfect experience, exactly what I was looking for and will suggest your services for other airport transfers within my company"
"excellent "
"Excellnt service could not be any better, "
"Very good has booked the last minute "
"Faisal mehmood is calm driver,he makes the journey interesting for us.job well done👍👍👍"
"Very cordial, friendly and professional drivers. We're really satisfied with the service and fully recommend it to anyone."
"Veey good "
"Very kind, professional driver. He helped me with the large amount of luggage willingly. We arrived at my destination quickly and safely. The car was very clean and comfortable. "
"Haroon was impeccable. Courteous, well presented, timely and went above and beyond with helping me load and unload. He is a calm and skilled driver, and the car is spotless."
"Was fine going to Birmingham airport but the driver drove a bit erratic on the homeward jourmey"
"Great ride!"
"Great thank you was easy too book with the helstaff at taxicode where very helpful. Gav me the phone number of he taxi company so I could ring and double check they received my booking. "
"Smooth transfer to Luton airport. "
"The Driver hadnt arrived at the time of my booking - I was flying in on the morning with the family and we both (my wife and me) were working on that day, hence limited time available for us to wait. After repeated phone calls, the driver responded claiming there was traffic delay and arrived at least 35 minutes late from the time of expected booking. On arrival, we realised he had brought the standard estate car than our booking of SUV/MPV to accommodate the bags. we had to squeeze in the bags in the boot and keep the handluggage with us while travelling. The entire process was very suboptimal and disappointing. "
"The Driver hadnt arrived at the time of my booking - I was flying in on the morning with the family and we both (my wife and me) were working on that day, hence limited time available for us to wait. After repeated phone calls, the driver responded claiming there was traffic delay and arrived at least 35 minutes late from the time of expected booking. On arrival, we realised he had brought the standard estate car than our booking of SUV/MPV to accommodate the bags. we had to squeeze in the bags in the boot and keep the handluggage with us while travelling. The entire process was very suboptimal and disappointing. "
"Amazing service, just fab drivers friendly and great with stops just amazing service and great value for money."
"Wonderful experience. Will use your service again soon. (I gave a cash tip to driver) Thank you!"
"Excellent service "
"Very reliable. Called ahead to confirm arrival time. Pleasant journey and friendly driver. Would recommend "
" I booked a Mercedes V class And to my surprise you send me a Volkswagen. I demand a refund for the difference in fair. "
"Y"
"Y"
"Driver was on time. Sent me his live location to tell when he will reach my pickup spot. He knew his route well. Pleasant to talk to. Thanks Wasim."
"I wasn't picked up from the airport, I wanted to amend my booking about an hour after it was made, it took two hours to change it using the number provided and ended up costing me £180 instead of £130, which would be the same as quoted through the website. Terrible customer service, will never use again and will actively discourage others. Oh please publush this. "
"He contacted us and the journey was fine. "
"Driver didn’t turn up, even though I’d messaged numerous times to be told driver confirmed. Then was told 2 minute before pick up time & time to vacate the holiday park they could no longer do the journey. They did send another car but I had 2 wait almost 3 hours for them to arrive. Not really practical with 2 children & 3 suitcases. "
"Driver didn’t turn up, even though I’d messaged numerous times to be told driver confirmed. Then was told 2 minute before pick up time & time to vacate the holiday park they could no longer do the journey. They did send another car but I had 2 wait almost 3 hours for them to arrive. Not really practical with 2 children & 3 suitcases. "
" Very pleased with the service from start to finish. Taxi waiting on time in the right place and drove my son all the way down to Cornwall from Guildford. Very good value and got him directly to us in 4hrs 20 minutes - thank you, we will definitely use your service again. "
"He said he got stuck in traffic!!"
"Arrived on time& helped load my luggage! Thank you again!"
"."
"He did send us updates before he set off to say traffic reports were reporting accidents and heavy traffic and his ETA may change but I thought he would of calculated that into his journey to us so an hour was quite a long delay . The rest of the journey was fine . Tip already given."
"Excellent driver. Great service. Tipped on day. "
"He was early & started texting me when I was still on the plane. I said 12 & it was 11 & he kept texting me. It was very stressful. I gave him cash tip 20 pounds "
"Good service"
"Driver was excellent. "
"RAJEEV was an excellent driver. Courteous & welcoming."
"Excellent service, driver on time and courteous, would definitely recommend "
"We expected our driver to meet us in airport arrivals, but he was waiting in a car park. It took a while to find him!"
"Amazing service thank you so much"
"Good. Thsnks"
"Very professional "
"drever good"
"Flight was delayed but driver stayed in touch the whole time. Given the unpredictability of the delay, the driver wasn’t at the airport when we arrived but got there soon after "
"Polite, on time, safe."
"Even though my flight was delayed Haroon was perfectly pleasant and right on time."
"Very professional "
"There was a slight misunderstanding but it was easily rectified by the company. Highly recommended"
"Quick, efficient, friendly and helpful driver. "
"driver didn’t call and went to a different location and no refund was given when i called before the pick up time"
"Very helpful driver thank you "
"Your driver is the most kind man I ever seen. He respects his customers, very polite and pleasant man. The journey was very pleasant."
"Great service"
"Great service"
"The driver called to tell he was late. No problem."
"She was curtious and got us to the terminal with plenty of time to spare. A wonderful woman."
"Wrong, Car sent, second car that sent was dirty. Wouldn't ever use this service again.. Highly disappointed as this was used on recommendation. Will not recommend to anyone else."
"Wrong, Car sent, second car that sent was dirty. Wouldn't ever use this service again.. Highly disappointed as this was used on recommendation. Will not recommend to anyone else."
"EXCELLENT SERVICE COMFORTABLE JOURNEY IMPORTANT I HAVE LEG & LOWER BACK INJURIES IN LONG JOURNEY'S"
"Roads"
"Excellent driver"
"Excellent driver. "
"Driver was friendly felt comfortable and safe 👍"
"Quick and Easy "
"Quick and easy "
"N/A"
"Wasim is a very nice guy"
"Great service and helpful driver "
"He was delayed on M1. He arrived nearly 40mins late."
"Great service"
"Great experience. "
"I would actually like to speak to someone about a refund. The car we were sent was not even CLOSE to what we paid £240 for. The kids seats did not fit in the back (specifically why I ordered that vehicle) so we were all squashed in the middle seats. The driver could not find the address and kept calling. The driver tried to overtake on a T junction (highly dangerous) - he got honked at quite understandable and it woke one of the kids up. Please get in touch as this was not a pleasant experience and we'd like a refund, thanks. "
"All went well, I think the booking system could be a bit better it's obviously done by an IT engineer rather than customer service., a confirmation and instruction text or email at the time of booking would be very reassuring."
"When I got in the taxi I told the driver that rather take me to my parents house in Leominster, could he make a slight detour and take me to Hereford hospital instead. The the taxi driver was very pushy about trying to get an extra £35 out of me, because I had to go to the Hereford hospital instead of the originally planned (and paid for) journey, back to Leominster. He knew that I was traveling to the hospital instead of Leominster because by that time, I'd been told it was unlikely that my mother would make it. My father says Hereford hospital was actually closer than the planned journey and he must have known it made the journey for him shorter rather than longer. It's not very nice to do that to someone when they are rushing back to the hospital after being told there is not much hope for their mother. Also, he was late in collecting me and at some point during the journey asked me if I minded if he put some music on? At that point I didn't really care so said I didn't. Do you know what he put on? He put an Islamic chant on. IMO it wasn't music because there was no musical skill or instrumentation to it at all. I will remember that taxi driver for the rest of my life. Thank you"
"Came early and was very diligent and kind, excellent service"
"c"
"We were not met inside the airport as the booking suggested. We waited outside for him to arrive. We were then charged an additional £10 as our flight was delayed. We were collected 40 minutes after the original collection time. My understanding was that we had an hour past the original booking. "
"good"
"Excellent service thank you"
"On the way back the driver was obviously tired and swerved a few times and was very close to the kerb. Enough to unnerve my husband and I "
"the driver dropped passenger at wrong Terminal "
"good"
"We were going to the airport so the question doesn’t apply to us. Everything was excellent. "
"when i arrived having pre-booked a £45 journey Warwick Parkway Station to Stratford on Avon, no driver there. i called the office number and he thought he was picking me up from a house!!! it clearly stated that the pick up point was Warwick Parkway Station! he arrived 10 minutes late. £45 for a 9 mile journey seems outrageous - i will not use this company again."
"Very happy with the service. Thank you."
"Safe and very comfortable ridae"
"Excellent service, I would definitely recommend for airport transfers"
"Fabulous journey lovely lady it was a joy."
"Excellent driver Faisal from Rockets"
"excellent service driver was very good"
"good"
"The driver was late 3 hour."
"Excellent driver, very responsible, knowledgeable and confident in delivering a quality relaxing journey. "
"Very good communication via text Driver was on time for both pick up and return trip Can't fault the service provided"
"good"
"Driver arrived 15 min early. Easy and pleasant ride to the airport. "
"Very nice and friendly driver. Very happy with service"
"Great service."
"Very comfortable relaxed journey Although traffic was very heavy and journey took longer than expected the driver was very considerate to my needs as I had just had surgery, he was willing to stop if I requested even though this would have added extra time to the journey "
"The driver was absolutely lovely We were met just outside the terminal building and kept well informed all the way to pick up. Comfortable journey home. Very impressed."
"Driver was a gentleman very very good service im impressed"
" Very good "
"Driver was a little late but he contacted us to let us know and this was not a problem - very friendly and courteous driver."
"Best price. Could arrange and pay On line. Kept up to date by text. On time. Amiable driver. Very good. "
"It was excellent. On time, very amiable driver. Kept up to date by text. "
"good"
"Good"
"Pleasant - helpful with bags Valuable employee Only spoke when spoken to. Cautious driver Already tipped"
"Around 5-10 minutes late"
"Very accommodating and on time. I would definitely use this service again"
"On time and friendly. Good driving."
"Driver was not on time but it was not his fault as there was awful traffic and it was not a problem for me. Wonderful service. Booked a car at 7:30am to take me from Llandudno in Wales to Surrey at midday that day!! Driver was lovely. Very professional and polite. "
"Driver suggested leaving 1.5 hours earlier than I booked. I declined and pleased I did as I would have arrived almost 4 hours early for my flight with a 10 month old baby. I appreciated the contact but felt that leaving 3 hours for a 90 minute journey may have been for the drivers benefit rather than mine. Otherwise he was punctual and polite . Tip given in cash "
"I had to chase the confirmation several times, which was frustrating. I provided the flight and baggage details but were Sent numerous messages asking where I was and how many bags I had. The flight was not properly tracked and the information I provided on number of bags ignored. This is obnoxious when you are just trying to get home and you get a bunch of messages that aren’t necessary if you do your job. And then I was charged £6 more bc the flight was late - why didn’t this get tracked?"
"I had to chase the confirmation several times, which was frustrating. I provided the flight and baggage details but were Sent numerous messages asking where I was and how many bags I had. The flight was not properly tracked and the information I provided on number of bags ignored. This is obnoxious when you are just trying to get home and you get a bunch of messages that aren’t necessary if you do your job. And then I was charged £6 more bc the flight was late - why didn’t this get tracked?"
"He was very helpful and patient."
"very pleased with service. "
"Messaged me when he was on his way and went he was outside so had piece of mind that he was coming as it was a really early trip"
"45 minutes late, but weather was bad"
"The booking was for 15:15, but the taxi arrived at around 15:35, so I missed my train, so had to buy another train ticket "
"The booking was for 15:15, but the taxi arrived at around 15:35, so I missed my train, so had to buy another train ticket "
"good"
"good"
"good"
"The car was a seven seater but the head height was not high enough for our passengers, but our driver and journey was good "
"Easy to book, good service"
"Easy to book, good service"
"Driver was very helpful loading the car, it was a smooth journey and an overall pleasant experience. "
"Driver was even 10min ahead of the time booked. Nice drive, safe journey."
"good"
"mixup over date of booking - quickly resolved"
"First time using Taxicode and found to be very professional will be using again. "
"The driver was great and arrived on time but to learn the driver only received £17 from the £73 I paid for the journey was shocking. My colleague also travelled the same journey that morning and only cost him £30. Realistically this journey should have only cost me £30-40. "
"Driver was on time and polite throughout the journey "
"Lovely driver and great service "
"Driver was on time and very accommodating for us all. Lovely man and went out of his way to make us all happy"
"The driver had not been provided with the correct destination address and there were no charging points available in the back seats - in an executive car this should be the bare minimum. Other than a small bottle of water, there were no refreshments provided. The main issue is with Taxi code themselves who called before the trip to try to make me accept a standard car for the price as executive...saying that there were no executive cars available. I informed them that I would only accept this at the standard car price and then suddenly an executive car was avaliable!??!"
"Excellent journey. I had to pay extra en route. It would have been better to sort this out before."
"A very smooth experience. Excellent communication. "
"Driver was great. Very professional and flexible. Great service "
"Smooth, experienced and professional "
"Last minute booking, Fantastic service, Driver was friendly polite and helpful. Would highly recommend this service to anyone. Good prices across a range of vehicles."
"Excellent service "
"This was a cab for an employee travelling between Yorkshire and Worcester made a few days in advance. Good communication from the company with a call from the driver when a few minutes away. Easy to use, a flawless service, recommended. Mark - Company Director"
"Proffesional"
"Good journey, helpful driver. PS I already gave driver a tip"
"The car was dirty, the driver spoke on the phone 70% of the time and was chewing gum. Not the service I expected "
"Excellent and friendly ... Perfect "
"He said after we could of saved c Money "
"."
"Great service "
"The driver was early, which saved me time waiting. Very good driving, and arrived at my destination a few minutes early. "
"Good"
"He was on time pick me up and return me back on yime"
"He was on time pick me up and return me back on yime"
"Excellent driving and vey courteous"
"All good..."
".."
"Friendly professional driver who was extremely helpful. Car was clean and very comfortable "
"-"
"good"
"good"
"Excellent service, everything went to plan, very friendly and courteous driver who made the journey go quickly."
"good"
"Already handed to driver"
"Our driver was on time and met us inside Terminal 2. She drove responsible and we got to our destination in time."
"Awesome Service"
"Driver was wonderful from beginning to end! "
"The journey took forever. It was supposed to be 4.5 hours took close to 7 hours. "
"Thank you, excellent timing, comfortable journey, very safe."
"Excellent trip all round thank you. "
"Well done! "
"Finished earlier then car was booked for. They really helped me out and send the car earlier. Good service "
"Good service everything was great. Only problem was I had to pay £40 extra as he state the incorrect area code was given and extra miles was driven. "
"The driver was a very nice gentleman. He helped us a lot. I wish him success!"
"good"
"Absolutely brilliant service. Thank you :-)"
"Driver took me the most direct route and very pleasant in manner."
"*"
"Thank you "
"Hi our taxi never arrived he was stuck in traffic we had many calls and I have a text from him to say that he couldn’t make it. Can you provide a refund please? He was very good with communication but the journey did not happen so I would like a refund please. Many thanks "
"Great drivers and were flexible with the pickup time, which was good after dinner - communicated with the lead booker which was great. "
"Very busy due to Cheltenham festival, but driver kept us posted on his progress."
"No complaints 👌 "
"Driver was excellent friendly and on time. Thank you so much for the friendly efficient service. Will definitely be recommending and using again "
"Can you give me a call to discuss my experience, please. I plan to use a driving service often, but I had a negative experience with this service and I would like to discuss it with you. Rob "
"Well done keep it up "
"Friendly driver, smooth journey with good road manners. No complaints."
"Excellent"
"Driver was good. Journey ok. I have made an official complaint because I informed the taxi company that the 5.00pm return journey was not possible due to probable delays in seeing all the staff at the Eye Hospital. I was told I could phone the taxi company when I was ready for collection. I told the driver that the pick up time could not be advised until I had had all the assessments at the Eye Hospital. Driver chose to wait but had to tell him I was going to be much later than 5.00pm. He wanted £20/hr to wait. I have asked for refund towards return cost.Cost extra £20 for return by local taxi."
"Driver was good. Journey ok. I have made an official complaint because I informed the taxi company that the 5.00pm return journey was not possible due to probable delays in seeing all the staff at the Eye Hospital. I was told I could phone the taxi company when I was ready for collection. I told the driver that the pick up time could not be advised until I had had all the assessments at the Eye Hospital. Driver chose to wait but had to tell him I was going to be much later than 5.00pm. He wanted £20/hr to wait. I have asked for refund towards return cost.Cost extra £20 for return by local taxi."
"The car was dirty and stinking horrible. For £68 I expected a better experience. The driver was nice though. "
"Driver arrived at pick up address 5 minutes late. On return, phone call received after passing through Arrivals Hall asking if flight had landed as I had given flight arrival details so would have expected the driver to track the flight. "
"Wonderful service - I have already given a tip "
"Excellent service "
"Very professional, polite driver reasonable price , perfect driving , would recommend to anyone, 10 out of 10 "
"I had 3 suitcases and 3 bags the car was a blue Toyota the boot wasn't very big. So for my journey I had the suitcase next to me which I felt restricted to move. And if I wanted to ask the driver a question he would not hear me because he had headphones on which I never seen before while driving. 🎧"
"Nothing "
"Fabulous service. Lovely driver"
"The original taxi company canceled 2.5 hrs before my pick up. This company though late for my 2 pm pick up did arrive straight after they got the shout. Shame on the original company "
"The car we booked wasn’t available. I was told I would get a £250 partial refund for a lower standard car. I had no choice but was told I had to accept. The driver came, dressed casually and barely spoke English. She turned up with her child in the car and the car was dirty and messy. I will be raising a charge back with American Express unless I am refunded. I may also be reporting this provider to the standards board Please resolve fhis asap "
"Excellent driver. Did a brilliant job. I gave him a tip so no comment below. "
"Excellent service - really good communication before my pick up - cannot fault the company one bit. Would definitely recommend. "
"good"
"Excellent safe driving and hospitality "
"Very good I do not leave a tip because price is 50% over normal fare. I recognize good service but the price is high "
"Drivers were good but I made a mistake with the collection time for my return journey and didn't appreciate being charged an extra £10 to change it to an earlier time. Especially as our driver was happy to collect us earlier"
"This is the second time I've used you all, and your service is excellent. "
"1 driver was early and kept texting asking where the party were, I hurried them along and then the driver refused to go until the other taxi turned up. One taxi took so many wrong turns that the 15 minute journey took nearly 40! Booking on the app was easy and info received in advance was great, but actual pick up and journey wasn’t up to par. "
"The service was excellent. The driver was excellent behind the wheels and a great companion."
"Excellent flexibility with my pick up as I was ready earlier than expected and by talking with the driver we agreed a new plan. Extremely happy with the service thank you."
"Very good service, arrival journey was in terrible conditions, heavy rain etc but the driver coped admirably"
"Very good "
"Very good "
"Excellent service (tipped in cash)"
"Great communication prior to pick up including suggestion to collect earlier given conditions on the motorway. An enjoyable trip which helped pass the time. Very pleased with the service."
"AMAZING SERVICE!!"
"Very smooth journey "
"zxc"
"Will never use this service again. What you book is not what you end up getting and they over charge for everything including the day you use them. Do not recommend. I have left a tip because the overall running of the business has nothing to do with the actual driver. "
"."
"I had a female driver which was a nice change and I would even request that next time. A very smart and comfortable car and a good, safe and quick journey home."
"It was no problem. There was an accident on the road causing a traffic jam for him on the way to me. He kept me informed. It was not a problem for me. Drive to destination was comfortable. Many thanks. "
"Taxi ordered to the airport for the following day, good communication from the driver and he arrived on time."
"Very easy, quick and was pleasant , on time as well. "
"Wasn't a rocket cab from Coventry as I was told he was coming from Birmingham to pick me up so can't rate rocket cabs bearing in mind I'm in Doncaster the driver actually had to come from Bradford so wouldn't use taxicode to book a taxi again "
"I booked an 8 seater minibus to pick family up from two locations on our way to and from our destination to celebrate my son's 21st birthday. If I'd wanted us to travel in two separate cars and have multiple phone calls prior to our first pick up, I would have just booked a taxi, or simpler still an uber (and much cheaper). I had three phone calls about the change in plans prior to pick up. I believe my car / driver changed four times or more overall. The second car then contacted my sister in law and said they would be 15 minutes late. I'm very disappointed and will be leaving reviews wherever possible about your poor service."
"I booked an 8 seater minibus to pick family up from two locations on our way to and from our destination to celebrate my son's 21st birthday. If I'd wanted us to travel in two separate cars and have multiple phone calls prior to our first pick up, I would have just booked a taxi, or simpler still an uber (and much cheaper). I had three phone calls about the change in plans prior to pick up. I believe my car / driver changed four times or more overall. The second car then contacted my sister in law and said they would be 15 minutes late. I'm very disappointed and will be leaving reviews wherever possible about your poor service."
"Great and ontime"
"Nadeem was so helpful and courteous. He helped me with the luggage, chatted when we wished to but let us rest when we were tired."
"Thank you. "
"Perfect ride arrived in time and the driver was a great host"
"Good"
"Good service"
"Traffic unexpected, did what he could to get me there on time "
"The drive called, that due to heavy traffic he is late"
"Horrific experience from booking to return journey. On way vehicle correct for booking on return its was substandard only just fitted medium size suitcase not the 3 pieces of hand luggage or 2 medium cases as per booking. The car too small my knees nearly touching the back of the passenger seat & I am only 5ft tall approx any taller the discomfort even worse. The return vehicle stank of deep heat mix on pick up & I was close to throwing up all return journey I know what it is & what it is for as I am a severe victim of stalking its been used on me before. The driver erratic slamming on breaks I had to steady myself on seat in front for a journey over 2 hrs long. The taxi driver went to take personal calls one call the taxi driver answered from a male it got linked in to me for ADVER (Aggrivated Data Voice/Visual Echo Relay) Its assault the content rape assimilation. I am a victim of stalking & know what it is its horrific stalker equipment meaning my eye biometrics where in the taxi drivers phone for a stalking ring damage to eyes in retinal imaging & ear dropping. They did horrific visual ADVER at risk Island (Victims of stalking are abduction risks & I have a recorded ongoing incident with the police as I am a victim of stalking as the company where made aware on booking) The drivers app in car was monitoring police activity in the areas he passed through & at one point when clear of police activity the driver went to do open car when he thought I was asleep (I had eyes closed trying not to throw up) for abduction exchange at risk point. I was also travelling with jewellery stock & other stock I one medium suitcase. I opened eyes & he abandoned attempts carried on driving erratically. I have used taxi code in the past & assigned A1 Cars in past with one previous attempt July 2023 for extortion holding the taxi ride to ransom demands for additional cash payments outside of taxi code agreement & payment. Note the contract for the taxi journey agreed & paid for on confirmation of the booking & they try to re-negotiate after accepting the assignment for cash payments in taxi & threaten to leave you stranded if you do not pay. They did this severely After accepting & committing to the contract with Taxi Code who assigned it to A1 taxi's. A1 taxi's tried for various amounts of cash payments in July2023 its was £50 or leave me stranded (evidence kept) . In December its was 2 x £40 a total of £80 or leave me stranded (evidence kept both attempts reported to the police). Then attempts Dec Jan2024 for £60. (evidence kept & again reported to the police) I reported all to the police as I have a recorded ongoing incident as a Victim of Stalking . Stalkers rape / abduct / murder victims. I also notify police of my movements in case & this is why the driver was using device to monitor police in areas. "
"Horrific experience from booking to return journey. A1 Taxi's complaint into taxi code & reported to police"
"Excellent communication. A great service."
"Couldn't fault our driver, kept in touch before both of our journeys to let us know we're he was and where to meet."
"A very enjoyable journey. Driver curtious , helped me in and out of car (have mobility problems). Felt safe with his driviing. Felt comfortable . Arrived in good time. Would use your company again with no hesitation."
"Excellent and prompt service. "
"Excellent "
"A great standard of service"
"Driver was great and on time both times we travelled excellent service would recommend."
"Good friendly punctual service"
"My problem was not with the driver but with the booking company. They got my booking wrong completely, than charged me extra to get it right and on top of that than sent me the wrong type of vehicle which meant we had to squeeze into a vehicle (keeping in mind that I had paid 70 pounds extra for a bigger vehicle and did not get a refund) that I had told them would be tight. The driver was also not well informed by the people that booked him. Felt ripped off by the booking company. "
"My problem was not with the driver but with the booking company. They got my booking wrong completely, than charged me extra to get it right and on top of that than sent me the wrong type of vehicle which meant we had to squeeze into a vehicle (keeping in mind that I had paid 70 pounds extra for a bigger vehicle and did not get a refund) that I had told them would be tight. The driver was also not well informed by the people that booked him. Felt ripped off by the booking company. "
"The service was excellent. On time, courteous driver."
"Thank you. "
"Great service, really happy Tipped in cash to the drivers"
"Very kind and great driver"
"Excellent service, comfortable car and exactly what it said in the description."
"Driver was 90 minutes late. We were only able to get an update once they were already 50 minutes late. We have contacted Rocket taxis to discuss a possible partial refund. "
"A completely smooth booking, pick up, and journey. Our driver was charming, punctual and considerate. The car was very comfortable. No complaints."
"Really excellent driver. On time, friendly and a good safe driver. "
"Excellent ride! "
"The car company and taxi code got into talks about how much money taxi code was paying the taxi company. The taxi company therefore tried taking more money (cash) for the second time whilst on the 4 hour taxi journey. This was unacceptable "
"The car company and taxi code got into talks about how much money taxi code was paying the taxi company. The taxi company therefore tried taking more money (cash) for the second time whilst on the 4 hour taxi journey. This was unacceptable "
"As always - service with a smile"
"Very prompt service"
"He was very nice "
"."
"very good service"
"Excellent "
"She was excellent. Such a relief to have a woman driver. Have to say. Thank you."
"Good service "
"Perfect service."
"He was nice "
"Good communication on time and got home safely "
"My flight was delayed, but then caught up some time, so was difficult to predict when I would get to arrival, so no complaints."
"good"
" ."
"Great ride "
"No the vehicle booked"
"fantastic driver, helpful and considerate. the journey was a pleasant experience. "
"Very relaxing transfer between airports"
"Prompt and direct "
"I am not at all happy that Rockets, the taxi company, contacted me directly by telephone during our journey to say that Travaroo has miscaulculatedthe distance and misquoted the price. the man insisted that I pay an extra £38 immediately. "
"All arrived safely - great driver - thank you!"
"The journey to and from Nottingham was made pleasant by 2 drivers who were happy to engage with conversation or just let me sit quietly. Both journeys were driven well with good communication before pick up at both destinations about when they will be at the pick up points. Great service. Thank you"
"Great service"
"The driver was very professional and among all the disasters that led me to take a flight tomlondon and then taxi to birmingham to make it in time for an event, the taxi was the only reliable one. Super professional. Very Good"
"Thanks"
"na"
"I booked the car for a client who was told that the driver needed to pull over to have a rest! This is not what is expected! I have tried to call but no one answers."
"Amazing service, really friendly!"
"not bad"
"Safe return journeys to LHR in clean and comfortable cars, each driven by punctual, polite and courteous drivers. The use of Google maps live location tracking via WhatsApp was a great way of reassuring me when and where the driver would pick me up from the airport terminal."
"Excellent driver. "
"Tried to cancel they wouldn’t let me even tho they were not able to come on the time I booked for. They did not offer me a refund or even partial refund so that was £217.50 wasted! Do not recommend stay clear!!! "
"Very good driver and good service. "
"Taxi Code insisted the option I selected (Mercedes E class or similar) would not be large enough for two adults and three small suitcases so pressured me into a different option at an additional cost. (in 2022 this option was just right with a series 5 BMW being plenty big enough.) My experience with Taxi Code was very unpleasant hence the 2 star rating. Most of our communication took place via telephone which was inconvenient. I resent being upsold into a more expensive vehicle and being scolded by them for not using the postal code (which resulted in the same address and mileage). Finally, BUYER BEWARE: read the terms & conditions related to the cancellation policy. Cancellation 2-10 days before the journey will result in a 10% refund only. The Nissan SUV we ended up with was fine and had more than enough space. The driver was professional, and we had no problems getting to the airport other than being a few minutes later than planned. "
"Taxicode is a con. Vile people, cheats and conmen. Not he end providers only the scam agent taxicode. Liars, cheats and conmen"
"Didn’t help with baggage. Arrived late with traffic excuse. Would be interesting to see what time he left his original location. "
"Excellent service, thank you and I already gave the driver a tip"
"Great communication throughout the whole process!! Would definitely use again "
"car could habe been a little cleaner inside. Dirty tissues in the side door. Not ideal! Driver was good however."
"My journey with taxi code was safe And comfortable. "
"NEVER HAPPPENED NO REFUND THO TRIED CONTACTING "
"NEVER HAPPPENED NO REFUND THO TRIED CONTACTING "
"good"
"The driver on 27th October said that I had not informed the company about which terminal I would be arriving at and blamed me for his arriving late. He even said I would have to pay extra because of that. However, I filled out and submitted ALL the details before I left the U.K. on 10th October and sent it to you, as requested. I stated Terminal 3 at postcode TW6 1QG, the time of arrival and the flight number, so there was plenty of information available to him. The plane landed on time at 3.30 pm but the driver did not arrive until 4.40 pm. I will NOT be using this service again or recommending it to friends. Extremely disappointing."
"Good Service - would recommend to others"
"Gave driver tip in cash "
"Driver was very polite "
"good"
"Punctual and friendly "
"Everything was fine on the trip until it started. The driver drove at excessive speeds up to 96mph on the carriageway(I have photos). I was growing increasingly nervous about my safety. Then about 30 minutes into the trip he told me I would have an extra £5 charge for the drop-off to terminal two. My company paid £168 for me to get to the airport. This should have been included. I had no cash. The driver then made me bank transfer him the money from my app when we arrived. So that took time out of my trip that could have been avoided. I will not be using your service in the future."
"Good and excellent service"
"Driver did not seem familiar with Nottingham (our pick up) or our destination (Gatwick). He did not seem to understand how to navigate in Nottingham and even asked us (visitors) for directions. At Gatwick he did not know how to get us to Departures and instead dropped us off in the short term parking lot. Also, eventhough we informed you that we had two large suitcases the boot was not large enough to accommodate both. One had to be placed in the front seat. We used other services on this trip with much better service"
"Cancelled as car was so late and they suggested that they take us half way and then change cars"
"His service was exceptional I am very pleased and will recommend this same driver to returned to the Airport next month."
"Excellent in all respects. "
"Good journey"
"The drivers were both very professional and accommodating. They were willing to stop at the services to allow us to refresh. I felt safe in the vehicle and in their driving ability. Further, there was good communication ahead of the journey with shared location by all."
"Not the vehicle that had been booked. A different vehicle of lower quality and no discount in price offered. "
"It was great using Taxicode, thank you "
"Excellent timely service "
"Good"
"Driver was late due to a road accident which was out of his control but good communication between myself and the driver was maintained throughout with him giving me regular updates on his progress. Journey couldn't have been better, very polite, talkative, constantly checking for the best route through traffic updates. Would highly recommend the driver, ease of booking and the direct communication."
"We received 2 calls. The first one said that the S-Class was not available and an E-Class was proposed. During the second call, it was said that the E-class was not available neither and a Range Rover was proposed. The driver came with a VW Van (at least +10 years old). Nothing to say about the charming driver, the duration of the drive or its organisation. But this is not the car we paid for. We paid for a service we didn't have."
"Amazing car and helpful driver thanks"
"It was stress free"
"The journey itself was fine, as expected and the driver was nice. However it was not the car that I had originally booked and paid extra for. After the distress I went through with the other car I had booked for the same place and time this was just another kick in the teeth not giving us the vehicle I had specifically booked. "
"On time "
"Excellent service "
"Excellent service"
"I thought that the service certainly did not reflect the price I payed. I use taxi code regularly for every long journey I take, this was by far the poorest experience. The driver didn’t help me with any of my bags, even though I was a young woman with multiple heavy bags. I thought there was a degree of unprofessionalism throughout the journey, putting of and on headphones, going on his phone and eating food throughout the journey. It is disappointing as usually I am not disappointed by these taxis. The car also wasn’t particularly clean. Overall 2 stars. "
"Excellent service"
"Excellent driver"
"Our driver could not have been better. She was an excellent driver. Phoning the taxicode number was a bit difficult - there was alot of background noise so hearing was difficult."
"Great trip. My driver, BH, was fantastic and I would recommend him to everyone. Thank you. "
"Weather delayed the taxi Raja was amazing despite the delay. So accommodating and helpful. He was very professional and we couldn’t have had a better driver. "
"Our driver was courteous and professional. We appreciate his help finding the property we are staying at. We were happy to give him a gratuity. "
"No"
"No"
"The driver, Rauf was on time and was a Careful and pleasant person. The weather was not pleasant but he managed to take us on a route that did not involve the difficult motorways. We enjoyed it very much. We gave him a tip at the end of journey. We would heartily recommend him and your agency to our friends who needed such a service."
"Same driver, excellent ride again I could find no fault at all. Rauf was excellent in every way considerate and helpful throughout. I would recommend him to anyone. Of course I gave him a tip"
"An excellent interesting drive - the driver was wonderful, helpful and a pleasure to talk to . Of course I gave him a tip"
"VERY LATE made it INCREDIBLY tight getting to airport VERY SLOW - not recommend "
"Very late, poor service, no recommendations here "
"We had a great driver called Mohammed who was friendly and met us in the airport terminal smooth journey and would defo use again."
"Not the excellent driver’s fault, but Rocket Cab company tried to force us to pay more than our pre-paid contract with a text less than an hour before our scheduled pickup. They claimed that their chosen route was 20 miles longer than the TaxiCode mapping route and prepaid contract. TaxiCode agents said the Rocket Cab claim for $20 extra pounds was false and said not to pay any extra because our pickup information was correctly entered and the prepaid $236 pound contract was to be honored. Also, no tipping is part of the pre paid TaxiCode contract. I may use Uber next time, for less ‘last minute’ stress."
"Excellent service! Thank you."
"Rauf was on time to collect us. Our pick up place was in an extremely busy part of Westminster. He helped with the luggage and negotiated the heavy traffic very well and carefully. The ride was comfortable and we arrived at our destination (Torquay) on time at the hotel."
"Overall positive experience. Very nice and friendly driver."
"We upgraded last min due to the heat and so glad we did. The driver was wonderful. Very good driver and a lovely man. Thank you. "
"Brutal traffic. Jams all the way from London to York. Lesson learned we should have taken the train!"
"Very friendly driver for the return journey. "
"Smooth driving, on time and friendly."
"Very nice driver "
"Very good"
"Our driver was faultless, very courteous, on time and kept in touch for the return trip. The only slight annoying part was that I'd booked the trip to London a few days in advance but the notice re additional ULEZ fees only came very late the evening before which I felt could've been included in either the quote or as a quick follow up after booking. Other than that, everything went exactly to plan and made my husband's 40th surprise perfect. Thank you"
"Toyota Prius Both drivers were very considerate "
"Great driver"
"good"
"There was awful traffic for our driver on the way up which couldn’t be avoided. Our driver was amazing, helpful and our journey was very smooth and comfortable. "
"Extremely relaxing. Would definitely recommend this driver and your company. "
"Thank you for an excellent service!"
"Excellent service "
"Good experience"
"Excellent, polite and timely service. Thank you 😊 "
"Rocket went out of their way to accommodate our very last-minute urgent request to drive a student from our event a very long distance to get home due to ill health. We couldn't find any other taxi service who would do this at short notice so we were super grateful and impressed at the responsiveness and communication of the driver, keeping us informed of how far away he was and ensuring we could get our student home safely and in good time."
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